Privacy Policy

PilotMagnet LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us, or use our services.

1. Information We Collect

A. Information you provide

We may collect information you provide when you:

• Fill out forms on our website

• Request information about our services

• Book a call or request a quote

• Communicate with us by email, phone, or SMS

• Become a client and use our CRM platform

This may include:

• Name, email address, phone number

• Business name, location, and role

• Marketing goals and business information you choose to share

• Any information you include in messages or form fields

B. Information collected automatically

When you visit our website, we may automatically collect:

• IP address, browser type, device type, and operating system

• Pages viewed, time spent, and referring pages

• Approximate location (based on IP)

• Cookie identifiers and similar tracking data

C. Client platform and campaign data

If you become a client, we may store and process information inside our CRM and automation systems, including:

• Contact records, custom fields, tags, and opportunity pipeline data

• Appointment and lead status updates

• Call, email, and SMS activity metadata (for example, delivery status and timestamps)

• Advertising performance data provided by third-party ad platforms (for example, spend, clicks, leads)

2. How We Use Information

We use information to:

• Respond to inquiries and provide customer support

• Deliver services and operate our CRM and automations

• Set up and manage campaigns and reporting

• Improve our website, content, and services

• Send service-related messages (for example, updates and billing notices)

• Send marketing messages when permitted by law (you can opt out)

• Detect fraud, abuse, or security issues

• Comply with legal obligations and enforce our agreements

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us run our website and services (hosting, analytics, CRM infrastructure, email/SMS delivery, call routing, payment processing)

• Advertising platforms when tracking conversions or managing campaigns on your behalf

• Professional advisors (lawyers, accountants) as needed

• Legal and safety requests when required by law or to protect rights, safety, and security

• Business transfers if we are involved in a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website, measure traffic, remember preferences, and understand site usage. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.

5. Communications and Marketing

Email marketing: You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

SMS: If you provide your phone number and opt in, we may send texts related to services, scheduling, and marketing where permitted by law. Message and data rates may apply. You can opt out by replying STOP.

6. Sensitive Information

Do not submit sensitive personal information (for example, payment details, government IDs, or medical information) through public website forms. If we need sensitive information for onboarding, we will collect it through a secure onboarding process.

7. Data Security

We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Client platform data retention and deletion may also be governed by the client’s Service Agreement.

9. Your Rights and Choices

Depending on your location, you may have the right to request access, correction, or deletion of your information and to opt out of marketing communications. To make a request, contact us below.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this policy from time to time. We will post updates on this page and revise the effective date.

13. Contact Us

For privacy questions or requests:

Email: [email protected]